Summary
This article will explain what a locked account is, how to unlock locked account types, and the circumstances under which this might occur. A "Locked" account type refers to situations where a table, phone order, or bar tab is locked, preventing further use. This happens when an account is marked as locked by a user, and unlocking it is necessary to proceed with the transaction.
How to unlock Tables, Phone Orders or Bar Tabs in WaiterMate
- Login to WaiterMate and select the table tab, as below:
- Select "System Admin" at the bottom right to access the admin screen (appearance may cary based on user permissions).
Note: This screen may look slightly different depending on which user permissions you have been given.
- Select "Unlock Accounts and Sections". You will be taken to the following screen:
- Select the locked table, phone order, or bar tab
- The System may prompt you to confirm unlocking. Click "OK" to complete the process.