Combos, Discounts & Surcharges
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      3. Combos, Discounts & Surcharges

      Creating a Combo

      Summary

      This article explains what a combo is, the different types of combos, and how to set them up. Combos allow businesses to offer bundled items at a set price, often providing a discount compared to ordering items separately. 

      Video Tutorial: How to create a trigger

      Combo Type

      • Flat Price Combo
        • Applies a flat price to a selected set of items within the combo
        • Example: "Buy any coffee and any Cake for $8.50"

      • Free Item Combo
        • When a specific item or group of items is ordered, the customer can choose another item for free. 
        • Example: "Get a free House Wine with any Main Meal purchased."
      • Buy x Get One Free Combo
        • the customer can choose a selection of items, and the cheapest one will be free
        • Example: "Get two Main Meals for the price of one."
      • Discount Combo
        • The customer recieves a set discount when a certain number or type of items are ordered. 
        • Example: "Get 20% off when you order 4 or more Pizzas."
      • Plain Combo
        • Simply groups the items together without altering the price.
        • Example: "A Seafood Platter made up of several different full-priced seafood items."

      Step One: Create a Combo

        • In OfficeMate, navigate to "Combos" under Maintenance/Menu.
           
       
      • Select 'New' in the toolbar. 


      Step Two: Set up Combo Essentials

      • Select the desired combo 'Type'. 
      • Give the combo a 'Name' This name will identify the combo on the receipt for customers, as well as in OfficeMate reports. 
      • Optionally, set a 'Short Name' for the combo. This will print on the prep dockets for each individual item within the combo. 
      • Tick 'Show in Menu' to display a button for the combo in WaiterMate. 
      • Select 'Auto Create'  to prompt staff using the POS when a combo is available. 
      • Select 'Upgradable' to allow one item to be upgraded to a combo deal. 

      Step Three: Set up Combo Groups

      • For the following 'Coffee & Cake' example, two combo groups will be needed:


      Group 1: Coffee Group

      To setup the "Coffee" combo group:

      • Click on the " + " (Add) icon to add a new combo group.
      • Enter a "Name" for the combo group.
      • Set the "Min" and "Max" quantities allowed within the combo group. For example, setting Min:1 and Max: 1 allows the selection of only one coffee item.
      • Add items to the combo group by including a whole 'Section' or individual 'Items'. In this case, select the Coffee section to allow a choice of any item within that section. 
      • Click "Ok" to add this combo group to your combo.

      Handy Hint: Adding a "price add" to certain items within a combo group can be a good way to include premium items. A price add will increase the cost of a flat priced combo.

      Group 2: Cake Group

      To set up the 'Cake' combo group, repeat the steps above, selecting the desired cake section or individual items. 

      Step 4 - Sequencing

      • Once the combo groups have been created, sequence them to determine the order in which staff will be prompt to make selections in WaiterMate. 

      Step 5 - Pricing

      • Set the price for a flat-priced combo and select 'OK'. 

      Handy Hint:

      • for a discount Combo, select the discount instead of a flat price. 
      • For a Free Item Combo, select which combo group contains the free item.

      Step 6 - Save

      • Once finished, be sure to save the combo. 

      Additional Actions

      • If 'Show in Menu' was selected for the combo, the colour and sequence of the button in WaiterMate can be set. 



      • The combo system state can be set ACTIVE or INACTIVE to enable or disable the combo.


      • Triggers can be added to enable or disable the combo under different conditions.