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OrderMate Quick Guides

  1. OrderMate Quick Guides
  2. Technical & Support
  3. FAQ & Troubleshooting

FAQ & Troubleshooting

Find answers to some of the common questions we get asked all of the time!

  • How to reset / log off your Tablet or iPads Remote Desktop Session
  • OrderMate License Activation
  • OrderMate POS Backups
  • POS Software Upgrades
  • How to clean a print head on a thermal printer
  • How do I receive support?
  • Customer Care Plan Information
  • How does the loan hardware process work?
  • What happens if I change my modem, network or ISP?
  • What antivirus should I use with my POS?
  • Repair and warranty process
  • Disconnected from server
  • POS Screen Upside-down or Sideways
  • Off-Site Backup & Recovery
  • How to Wire a Caller ID Unit
  • Why Are My Sales and Takings Different?
  • Hardware Specifications
  • How to Find Out Your Software Version
  • Why are the figures in the Timesheet Reports different to the Detailed Report?
  • UPS Health Check
  • Configuring A Caller ID Unit In OfficeMate

MORE THAN JUST A POS

At OrderMate, we dedicate ourselves to deliver unrivalled 24/7 emergency support and committed to help F&B operators to run better businesses.


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