Find answers to some of the common questions we get asked all of the time!

• How to reset / log off your Tablet or iPads Remote Desktop Session
• OrderMate License Activation
• OrderMate POS Backups
• POS Software Upgrades
• How to clean a print head on a thermal printer
• How do I receive support?
• Customer Care Plan Information
• How does the loan hardware process work?
• What happens if I change my modem, network or ISP?
• What antivirus should I use with my POS?
• Repair and warranty process
• Disconnected from server
• POS Screen Upside-down or Sideways
• Off-Site Backup & Recovery
• How to Wire a Caller ID Unit
• Why Are My Sales and Takings Different?
• Hardware Specifications
• How to Find Out Your Software Version
• Why are the figures in the Timesheet Reports different to the Detailed Report?
• UPS Health Check
• Configuring A Caller ID Unit In OfficeMate