FAQ & Troubleshooting

Find answers to some of the common questions we get asked all of the time!

• Request a OrderMate License Activation Key
• OrderMate License Activation
• OrderMate POS Backups
• POS Software Upgrades
• How to clean a print head on a thermal printer
• How do I receive support?
• How does the loan hardware process work?
• What happens if I change my modem, network or ISP?
• What antivirus should I use with my POS?
• Repair and warranty process
• Disconnected from server
• POS Screen Upside-down or Sideways
• Off-Site Backup & Recovery
• Hardware Specifications
• Caller ID Setup