FAQ & Troubleshooting
Find answers to some of the common questions we get asked all of the time!
- How to reset / log off your Tablet or iPads Remote Desktop Session
- OrderMate License Activation
- OrderMate POS Backups
- POS Software Upgrades
- How to clean a print head on a thermal printer
- How do I receive support?
- Customer Care Plan Information
- How does the loan hardware process work?
- What happens if I change my modem, network or ISP?
- What antivirus should I use with my POS?
- Repair and warranty process
- Disconnected from server
- POS Screen Upside-down or Sideways
- Off-Site Backup & Recovery
- How to Wire a Caller ID Unit
- Why Are My Sales and Takings Different?
- Hardware Specifications
- How to Find Out Your Software Version
- Why are the figures in the Timesheet Reports different to the Detailed Report?
- UPS Health Check
- Configuring A Caller ID Unit In OfficeMate
- How to Enable In-Built Buzzer on SRP350 Printers
- Installing OfficeMate