FAQ & Troubleshooting
Find answers to some of the common questions we get asked all of the time!
- Request a OrderMate License Activation Key
- OrderMate License Activation
- OrderMate POS Backups
- POS Software Upgrades
- How to clean a print head on a thermal printer
- How do I receive support?
- How does the loan hardware process work?
- What happens if I change my modem, network or ISP?
- What antivirus should I use with my POS?
- Repair and warranty process
- Disconnected from server
- POS Screen Upside-down or Sideways
- Off-Site Backup & Recovery
- Hardware Specifications
- Caller ID Setup