Technical & Support

Cashdrawers

• Cashdrawer Setup
• How to stop the cashdrawer from opening on EFTPOS transactions
• What is an OfficeDrawer?

Webinars

• Menu Management Masterclass Webinar
• Take-Away Operations Webinar

FAQ & Troubleshooting

• OrderMate POS Backups
• POS Software Upgrades
• How to clean a print head on a thermal printer
• How do I receive support?
• How does the loan hardware process work?
• What happens if I change my modem, network or ISP?

See all 13 articles

Tablets

• How to reset / log off your Tablet or iPads Remote Desktop Session
• How to lock the orientation on your Tablet / iPad
• Tablet troubleshooting
• How to setup WaiterMate on a Tablet
• How to Change Display / Resolution on your tablet

Remote Access

• How to setup Remote Access to your POS (MAC)
• How to Enable File Sharing on Remote Access
• How to setup Remote Access to your POS (Windows)
• How to Download/Install/Update TeamViewer

Control Centre

• Adding Additional Control Centre Users
• Control Centre: OfficeMate Reports in your Pocket
• Control Centre Password Reset
• How to get the Control Centre App on a mobile device
• Control Centre FAQs
• Troubleshooting Control Centre