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OrderMate Quick Guides

  1. OrderMate Quick Guides
  2. WaiterMate

WaiterMate

Learn how to use the front-of-house system, WaiterMate!

Ordering

  • How to unlock Tables, Phone Orders or Bar Tabs in WaiterMate
  • Adding Customers in WaiterMate
  • Getting to know WaiterMate
  • Deleting Items In WaiterMate
  • Placing 'Pickup' Phone Orders
  • Placing 'Delivery' Phone Orders

Payment & Refunds

  • Processing offline/MOTO payments via bank PinPads
  • Voucher Reversal in Waitermate
  • Splitting Bills in WaiterMate
  • When should I use Refund, Discount, Deletion or a Price Change
  • How To Redeem Loyalty Points
  • Refunds Using Closed Accounts
See all 7 articles

Bar Tabs & Debtors

  • Deposits Using Debtors
  • How to Create and Use Bar Tabs with Cards
  • Creating a Debtor in WaiterMate
  • Transfer Sales to a Debtor
  • Making a Payment to a Debtor

Daily Tasks

  • How to Create a Petty Cash Entry in WaiterMate
  • How to Perform a Reconciliation on WaiterMate
  • How to Change Shifts in WaiterMate
  • System Admin - Printing Tab
  • Entering Wastage in WaiterMate
  • Cashdrawer Skims
See all 11 articles

Configuration

  • Configure Display in WaiterMate
  • Assign Log-in Methods to Users
  • Creating your Table Floor Plan
  • Adding an Image to the Ingredients page in WaiterMate.
  • Making Permanent Price Changes from WaiterMate
  • Adding a Recipe to the Ingredients Page in WaiterMate
See all 9 articles

MORE THAN JUST A POS

At OrderMate, we dedicate ourselves to deliver unrivalled 24/7 emergency support and committed to help F&B operators to run better businesses.


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