It's the hope that you'll never actually need your backups, but they're there to give you peace of mind in case the worst actually happens.
OrderMate has a few backup processes in place, and a recovery plan for you in the event that we do need to go into recovery mode.
Backup Schedules and Location
POS database backups are done on a daily basis, the backup time is 4am by default, but this can be configured to a different time by our team. If you do need this changed, please reach out to firstname.lastname@example.org.
The daily backup script will automatically:
These backups will store for 1 week before being overridden with newer backups.
- Backup the POS database onto the local hard disk.
- Copy that daily backup to an attached USB stick.
- If available, copt that backup also onto the next POS terminal on the network.
Once a week, the latest of your daily database backups is uploaded to our secure FTP server for off-site disaster recovery. These backups are held for 3 month before being overridden, as long as you're subscribed to a care plan.