This article will explain:
- When you might need to clean the print head
- How to clean the print head on a thermal printer
When you might need to clean the print head
Sometimes you will find that you will get faded/missing portions on a printed docket. Typically the print head in your thermal printer is responsible for this, and may simply need a clean.
However if you find that this method does not work it may be time for either a new printer or print head (depending on make and model).
How to clean the print head on a thermal printer
Below is a great explainer video on how to do this:
You can get cleaning pens mentioned in the above video from POSmart.
Do note the above website is not associated with OrderMate so we can't guarantee the quality or accuracy of the products mentioned above.
If you are unsure please contact OrderMate support.