Sometimes you will find that you will get faded/missing portions on a printed docket. Typically the print head in your thermal printer is responsible for this, and may simply need a clean. However if you find that this method does not work it may be time for either a new printer or print head (depending on make and model).
Below is a great explainer video on how to do this:
You can get cleaning pens mentioned in the above video below:
Do note the above website is not associated with OrderMate so we can't guarantee the quality or accuracy of the products mentioned above.
If you are unsure please contact OrderMate support.