If you need help you can always contact support. Below are our associated support contact options and their uses.
| Contact details | When to use |
|
Phone 1300 667 002 |
Emergency's, Questions, issues and Configurations |
|
Lodge A Ticket Online |
Non-emergency Questions, issues and Configurations |
|
Online Help Guides |
How to's and guides relating to your OrderMate system. |
|
My Control Centre App and Website |
Lodge a support request by clicking the "i" in the bottom right corner then "Submit Support Request For Non-emergency Questions, issues and Configurations |
Do note you can only contact support and receive support if you have an associated care plan. You can find more information about our care plans below:
Customer Care Plan Information
Additionally if you use the emergency contact numbers when the issue is not an emergency you may be charged incorrect emergency fees as a result, this is because this takes time and support away from customers who may have a genuine emergency.
Emergencies are typically defined as your system being completely down/non operational. Non emergencies are defined as general queries like how to use OfficeMate or other non-urgent queries.