This article will explain:
- What our different support channels are
- When to use our different support channels
- What you need to do to be eligible for support
If you need help you can always contact support. Below are our associated support contact options and their uses.
| Contact details | When to use |
|
Phone 1300 667 002 |
Emergencies*, Questions, issues and Configurations |
|
Lodge A Ticket Online |
Non-emergency Questions, issues and Configurations |
|
Online Help Guides |
How to's and guides relating to your OrderMate system. |
|
My Control Centre App and Website |
Lodge a support request by clicking the "i" in the bottom right corner then "Submit Support Request For Non-emergency Questions, issues and Configurations |
What do I need to do to be eligible for support?
Do note you can only contact support and receive support if you have an associated care plan. You can find more information about our care plans below:
Please see here for Customer Care Plan Information
*What is an Emergency?
Emergencies are typically defined as your system being completely down/non operational. Non-emergencies are defined as general queries like how to use OfficeMate.
If you use the emergency contact numbers when the issue is not an emergency you may be charged incorrect emergency fees as a result, this is because this takes time and support away from customers who may have a genuine emergency.