If you need help you can always contact support. Below are our associated support contact options and their uses.
|Contact details||Contact method||How to use||When to use|
|1300 667 002||Phone||Phone call||Emergency use only|
|0476 856 376||SMS||SMS only||Emergency use only|
|firstname.lastname@example.org||Non-emergency questions or queries.|
|help.ordermate.com.au||Website||Self help/articles||How to's and guides relating to your OrderMate system.|
|mycontrolcentre.com.au||Website||Lodge support tickets by clicking the "i" icon in the bottom right corner and click "Submit Support Request"||Non-emergency questions or queries.|
Do note you can only contact support and receive support if you have an associated care plan. You can find more information about our care plans below:
Additionally if you use the emergency contact numbers when the issue is not an emergency you may be charged incorrect emergency fees as a result, this is because this takes time and support away from customers who may have a genuine emergency.
Emergencies are typically defined as your system being completely down/non operational. Non emergencies are defined as general queries like how to use OfficeMate or other non-urgent queries.