If you need help you can always contact support. Below are our associated support contact options and their uses.
| Contact details | Contact method | How to use | When to use |
| 1300 667 002 | Phone | Phone call | Emergency use only |
| 0476 856 376 | SMS | SMS only | Emergency use only |
| help@ordermate.com.au | Non-emergency questions or queries. | ||
| help.ordermate.com.au | Website | Self help/articles | How to's and guides relating to your OrderMate system. |
| mycontrolcentre.com.au | Website | Lodge support tickets by clicking the "i" icon in the bottom right corner and click "Submit Support Request" | Non-emergency questions or queries. |
Do note you can only contact support and receive support if you have an associated care plan. You can find more information about our care plans below:
Customer Care Plan Information
Additionally if you use the emergency contact numbers when the issue is not an emergency you may be charged incorrect emergency fees as a result, this is because this takes time and support away from customers who may have a genuine emergency.
Emergencies are typically defined as your system being completely down/non operational. Non emergencies are defined as general queries like how to use OfficeMate or other non-urgent queries.
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