Please follow the below guide on how to reset your officemate password in the event that you have forgotten it.
1) Open Officemate
2) You will require an administrator to Login to the Officemate Backend
3) Go to Maintenance -> General -> Users
4) Find the appropriate user account and double click OR press "Edit"
5) Edit the Password/Pin accordingly. Please note:
Password = Officemate Back End Password
PIN = Waitermate Front End Password
6) Press "Ok"
7) Then you will be able to log in to either software accordingly.