Often it is necessary to refund a payment to a HungryHungry customer after they have placed an order on your HungryHungry ordering platform. This is usually because the order could not be provided by your venue. This can be managed through the backend of HungryHungry.
Refunding an Order
Step 1 - Login to your HungryHungry Account via admin.ordermate.online
If you do have access to your HungryHungry back end, please contact us at firstname.lastname@example.org
Step 2 - Navigate to 'Store Earnings & Reports' and click 'Sales and Refunds'
Step 3 - A list of orders placed will be visible. Search for the desired order and click "Refund"
Step 4- The selected order details will be shown. To make only a part refund change the total to refund amount. Once confirmed, select the 'Submit' icon, which will finalise the refund and the customer will be refunded using the same payment method for the original order.
Step 5 - Once a refund has been processed, the 'Payment Status' of the orders will be shown as 'Refunded'.