There are a number of different ways that you can remotely access your OrderMate POS (or any computer system) over the internet. It's important that you use a connection that is secure so that your POS system and data always remains protected.
OrderMate uses a product called Hamachi to create a secure connection between your remote computer and your OrderMate POS server. This connection is encrypted end to end (so it's secure) and it requires very little setup before you can connect.
Before you can get started remotely accessing your POS, an OrderMate technician will need to install some software on your server.
- Raise a ticket with our team by emailing firstname.lastname@example.org or using the help icon at the bottom of this page.
- One of our technicians will then assess your system remotely and make sure that your POS server is capable of running Hamachi (most are).
- We will email you with a unique link for you that you can use to setup Hamachi on your own computer, and a .RDP file that you will need to use each time you want to connect.