To configure you caller ID unit you will first need to log into OfficeMate, and then go to Setup --> Devices --> Caller ID. Once you have navigated you way to this section you will need to press the "New" button at the top left of the screen to create a new caller ID unit.
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Configuring a 2 line caller ID unit
Name: This is the name of the caller ID unit. First unit is usually caller CID1. If you have multiple in the venue, you can name them CID2, CID3 and so-on. Host: This is the software that runs the caller ID unit. All ethernet caller ID units should always be hosted by ServerMate. Serial caller ID units are usually hosted by ServerMate, but can be hosted by WaiterMate where appropriate. Port: If you are using a ethernet caller ID unit, the default port is 192.168.0.90. If you are using a serial caller ID unit, the port is whichever com port you plugged the device into. Port Speed: This should always be 9600 Flow Control: DtrDsr should always be set for flow control Number Of Lines: This is the number of phone lines that you are using with the caller ID unit. If you are using both lines, this should read 2. If you are only using 1 phone line with the caller ID unit, this should read as 1. Line Numbers Start At: If this is the first or only caller ID unit at the venue, this should read as 1. If this is not the first caller ID unit at the venue, the starting line should carry on from the previous caller ID unit. For example, if the first caller ID unit has 2 lines, "line numbers start at" for the second caller ID unit should be 3.
Terminal Access: ticking the box for each terminal will determine whether the lines set up for the caller ID can be used in WaiterMate or not. Keep in mind that only touch screens that have the phone tab turned on can use the functionality of a caller ID.
Below is an example of how a 2 port caller ID unit should be set up.
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Configuring a 4 line caller ID unit Name: This is the name of the caller ID unit. First unit is usually caller CID1. If you have multiple in the venue, you can name them CID2, CID3 and so-on.
Host: This is the software that runs the caller ID unit. All ethernet caller ID units should always be hosted by ServerMate. Serial caller ID units are usually hosted by ServerMate, but can be hosted by WaiterMate where appropriate.
Port: If you are using a ethernet caller ID unit, the default port is 192.168.0.90. If you are using a serial caller ID unit, the port is whichever com port you plugged the device into.
Port Speed: This should always be 9600
Flow Control: DtrDsr should always be set for flow control
Number Of Lines: This is the number of phone lines that you are using with the caller ID unit. If you are using all 4 lines, this should read 4. If you are only using 3 phone lines with the caller ID unit, this should read as 3 and so-on.
Line Numbers Start At: If this is the first or only caller ID unit at the venue, this should read as 1. If this is not the first caller ID unit at the venue, the starting line should carry on from the previous caller ID unit. For example, if the first caller ID unit has 4 lines, "line numbers start at" for the second caller ID unit should be 5.
Terminal Access: ticking the box for each terminal will determine whether the lines set up for the caller ID can be used in WaiterMate or not. Keep in mind that only touch screens that have the phone tab turned on can use the functionality of a caller ID.
Below is an example of how a 4 port caller ID unit should be set up.
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Once the caller ID unit has been set up you will need to restart ServerMate on the server, and then WaiterMate on all of the touch screens that are ticked under terminal access. Alternatively you can wait for these changes to take effect overnight, as the touch screens restart themselves.
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