Caller ID Setup

This article will explain:

• What equipment is required
• How to connect the cabling
• How to configure in OfficeMate

What equipment is required

To set up your Whooz Calling Caller ID unit you require the following cables and components (this guide assumes that you are using a 2 port caller ID and have 2 incoming phone lines):

• 1 x 2 Port Whozz Calling? POS Caller ID Unit
• 1 x Compatible Internet Service Provider Provided Modem with Analog Telephone Ports. (See examples below)
• 1 x Network Cables
• 2 x RJ11/12 Phone Splitters (If you are using Analog Phones)
• 4 x Phone Cables (2 if you are not using Analog Phones) 

Compatible Internet Service Provider Provided Modems:

The Whozz Calling Caller ID Box needs to connect to an active analog phone line on your Modem.

Example Modems that the Caller ID system can see incoming calls when the Analog ports are active can be found below.

Telstra

Optus

iiNet

internode

Aussie Broadband

Connecting the Cabling

1. Plug 2 of the phone cables into the phone points in your Modem (Usually the Green Ports) supplied by your Internet Service Provider.
2. If you DO have an analog phone that also needs to connect to your modems phone ports...
   • Plug each of these phone cables into the end of the phone splitter's that only has 1 jack (if you have an analog phone that also needs to connect to your modems phone ports).
   • Connect your phone(s) (using a phone cable) to the left port of the splitter's. (one phone in each)
   • Connect the "Line 1 & Line 2" ports on your Whooz Calling Caller ID box to the right hand side of the splitters (one line to each splitter)
3. If you DO NOT have an analog phone that needs to connect to your modems phone ports...
   • Plug each of these phone cables into the "Line 1 & Line 2" ports on your Whooz Calling Caller ID box.
4. Connect a network cable from the LAN port on the back of the caller ID unit into the network switch.

Please see the diagram below for further information:

With Analog Phones:

Without Analog Phones:

Software Set-Up:

1. Open and log into OfficeMate
2. Search for and open Caller ID. (Using the Search in the top left)
3. Click "New" in the top rignt.
4. Enter the below details

Name: CID

Host: ServerMate

Port: 192.168.0.90 (Default)

Port Type: IP

Port Speed: This should always be 9600

Flow Control: DtrDsr should always be set for flow control

Number Of Lines: This is the number of phone lines that you are using with the caller ID unit. If you are using both lines, this should read 2. If you are only using 1 phone line with the caller ID unit, this should read as 1.

Line Numbers Start At: 1

Terminal Access: tick the box for each terminal that you wish to display the caller ID on, Keep in mind that only touch screens that have the phone tab turned on can use the functionality of a caller ID.

Below is an example of how a 2 port caller ID unit should be set up.

Finalising the changes:

Once the caller ID unit has been set up you will need to restart ServerMate on the server, and then WaiterMate on all of the touch screens that are ticked under terminal access.