Disclaimer: Vertex VOIP Caller ID units are NOT recommended due to the unreliability of these systems, OrderMates recommended unit is a Whozz Calling Ethernet Analog Caller ID as this provides a direct and stable connection to the telephone line.
This article will explain:
- What equipment is required
- How to connect the cabling
- How to configure in OfficeMate
What equipment is required
To set up your Whooz Calling Caller ID unit you require the following cables and components (this guide assumes that you are using a 2 port caller ID and have 2 incoming phone lines):
- 1 x 2 Port Whozz Calling? POS Caller ID Unit
- 1 x Compatible Internet Service Provider Provided Modem with Analog Telephone Ports. (See examples below)
- 1 x Network Cables
- 2 x RJ11/12 Phone Splitters (If you are using Analog Phones)
- 4 x Phone Cables (2 if you are not using Analog Phones)
Please Note: The length of these cables will depend on how far away one component is from the other. The diagram below should be followed as a point of reference as to how long these cables should be.
Compatible Internet Service Provider Provided Modems:
The Whozz Calling Caller ID Box needs to connect to an active analog phone line on your Modem.
PLEASE NOTE: That your ISP will need to ensure that the analog lines on your modem are active, the Caller ID system will not work unless these ports are active and receiving inbound calls.
Example Modems that the Caller ID system can see incoming calls when the Analog ports are active can be found below.
Telstra Business Smart Modem - V7610 (OrderMates Recommended Modem)
Telstra Smart Modem Gen 2 (Single Line Only)
Telstra Smart Modem
Telstra F@ST 5355 (Single Line Only)
Sagemcom F@ST 5366 TN
Sagemcom Gateway F@ST 3864
Sagemcom F@ST 3864AC
TG-789 Broadband Gateway
Smart Modem Gateway (VX420-G2H) (Single Line Only)
FRITZ!Box 7490 and 7390
TG-1 (Single Line)
Netcomm NF10WV / NF17ACV / NF18ACV
Connecting the Cabling
- Plug 2 of the phone cables into the phone points in your Modem (Usually the Green Ports) supplied by your Internet Service Provider.
- If you DO have an analog phone that also needs to connect to your modems phone ports...
- Plug each of these phone cables into the end of the phone splitter's that only has 1 jack (if you have an analog phone that also needs to connect to your modems phone ports).
- Connect your phone(s) (using a phone cable) to the left port of the splitter's. (one phone in each)
- Connect the "Line 1 & Line 2" ports on your Whooz Calling Caller ID box to the right hand side of the splitters (one line to each splitter)
- If you DO NOT have an analog phone that needs to connect to your modems phone ports...
- Plug each of these phone cables into the "Line 1 & Line 2" ports on your Whooz Calling Caller ID box.
- Connect a network cable from the LAN port on the back of the caller ID unit into the network switch.
Please see the diagram below for further information:
With Analog Phones:
Without Analog Phones:
- Open and log into OfficeMate
- Search for and open Caller ID. (Using the Search in the top left)
- Click "New" in the top rignt.
- Enter the below details
Port: 192.168.0.90 (Default)
Port Type: IP
Port Speed: This should always be 9600
Flow Control: DtrDsr should always be set for flow control
Number Of Lines: This is the number of phone lines that you are using with the caller ID unit. If you are using both lines, this should read 2. If you are only using 1 phone line with the caller ID unit, this should read as 1.
Line Numbers Start At: 1
Terminal Access: tick the box for each terminal that you wish to display the caller ID on, Keep in mind that only touch screens that have the phone tab turned on can use the functionality of a caller ID.
Below is an example of how a 2 port caller ID unit should be set up.
Finalising the changes:
Once the caller ID unit has been set up you will need to restart ServerMate on the server, and then WaiterMate on all of the touch screens that are ticked under terminal access.