This article will explain:
- What a customer facing display is
- How to create the images for your customer facing display
- How to configure the customer facing display in OfficeMate
What is a customer facing display?
The customer facing display is a screen that faces the customer in a QSR or cafe situation. The screen is used to display the items ordered back to the customer, and can also be used to play marketing material and suggestions based on items in the current order. The customer display will also display to the customer their total points balance when the customer is set.
The customer facing displays can be setup in three different modes:
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Marketing |
The marketing display simply rotates through images in a similar manner to a screensaver. This would be used for in-store advertising or promotions that are not interactive. |
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Q & A |
The Q & A display is interactive. This will present the customer with questions. The answers that the customer provides will be stored and can be reported on via OfficeMate. |
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Order |
The order display is a display that will show the customer the items that have been ordered. This display can show different suggestions based on items in the current order. |
How to create images for the customer facing display
Graphics Guide
In order to make your customer display look really really scmick, you will need to get a graphics designer to make some nice images to suit your desired brand. There is a zip file attached at the bottom of this article that contains sample images with a PDF doc on how to use them. This zip should be given to your graphics designer in order for them to go away and come back with some nice customer display images!
Setup Cheat Sheet
When setting up a customer display in OfficeMate, it's important to know what each screen element is called. This will help to get the images all loaded into the correct spots first time. The below cheat sheet will assist you when setting up your customer display.
How to configure the customer facing display in OfficeMate
- Login to OfficeMate and navigate to Setup/Devices/Customer Display
- Select 'New' from the top of the screen
- Select which type of display you would like to create (Marketing, Q & A or Order)
- You must now configure the dimensions that you want your screen to use. Below are the dimensions that are used in the "Madcap Cafe" example in this guide