Troubleshooting Control Centre

My Store(s) are inactive.

Your store will only be active in Control Centre if you are on a current OrderMate support plan. If you have just signed up or renewed your plan with us, please allow up to 24 hours for your store to activate again.

Unable to connect to store.

Your store may not be online! Because Control Centre works live, you need a working internet connection to your POS system. You should check on one of your POS terminals to make sure your internet connection is online and working.

There is also some configuration that an OrderMate technician needs to complete in your modem/router to open up the required port for Control Centre to access your data. If you have recently changed internet providers or have replaced your modem, this configuration will likely need to be re-done. If you think this is the case you should call our support line (1300 667 002).

Control Centre data doesn't match what the POS says. 

• The data that you see in Control Centre is retrieved live from the POS as soon as you log in. The data shown rounds to the dollar, so it will not match "to the cent".
• Control Centre can also show figures 'Inc' or 'Ex' tax. When comparing figures between Control Centre and the POS, make sure you're comparing like-for-like and know which setting your Control Centre app is set to - this can be found in the top right hand menu of the app.
• Control Centre reports sales figures (not takings). Sales figures and takings figures can be different for various reasons. If you're not sure on this, you should refer to the "Sales to Takings" report in OfficeMate.