Summary
In the OrderMate POS system, sales and takings are both separate concepts and they can be different from time to time. A difference can be caused by a range of events, so it is important to understand what each concept is used for and the things to be aware of when reviewing or analysing OrderMate reports.
What are Sales?
As soon as an item is ordered, either in WaiterMate or Online, it is considered a sale and will report that way. Any of the 'Sales' reports in both WaiterMate and OfficeMate will immediately include items once they are ordered, regardless of if they have been paid for or not.
What are Takings?
Takings are reported any time that a payment is received in the POS. Some examples of what would be reported to 'Takings include;
- Paying off a bill
- Paying a function deposit
- Making a payment to a debtor
What can cause the differences?
'Sales' and 'Takings' do not always occur in the same trading day or shift as each other which will cause the sales and takings figures to differ on the reports. Below are some examples of events that will result in these differences.
| Action | Example | Sale / Takings | Direction |
| Debtor Sale | If an item is ordered and then 'Paid' to a debtor account. | Sale | Sales > Takings |
| Debtor Payment | If a payment is made to a debtor account |
Takings |
Sales < Takings |
| Items ordered to a Stale Account | If an account was created in a previous trading day or shift, but items were added to it in this shift, then the sale will not be reported to this shift. (see trading day discrepancy in the transactions journal) | Sale | Sales < Takings |
| Payments made to a Stale Account | If an account was created in a previous trading day or shift, but paid off in this shift, then the payment would report to this shift | Takings | Sales < Takings |
| Refund from a previous Day | If a refund is given from a closed account from a previous trading day or shift, then this will be negative takings in this shift. (the sale will also be adjusted in the trading day of the original sale) | Takings | Sales > Takings |
| Applied Previous Transactions | If a payment that was made on a previous day to a debtor, was applied to an account on this day, the sale only would be reported on this day. | Sale | Sales > Takings |
| This Days Open accounts | If there are currently open accounts, such as phone orders or tables, then the sale only has been reported. | Sale | Sales > Takings |
#Handy Hint - We have a report that helps to see where the differences have come from. See Sales to Takings Report