Summary
In the OrderMate system, sales and takings are both separate concepts and they can be different from time to time. A difference can be caused by a range of events, so it is important to understand what each concept is used for and the things to be aware of when reviewing or analysing OrderMate reports.
What are Sales?
As soon as an item is ordered, either in WaiterMate or Online, it is recorded as a sale and will be included on sales reports. Any 'Sales' reports in WaiterMate, OfficeMate or the MyControl Centre App will immediately include these sales, regardless if they have been paid for or not.
In the OrderMate reports, sales may be Including or Excluding Tax, Discounts, Surcharges etc. This usually depends on the type of report or how the analytics would be used, but some of our reports are also configurable to suit customer preferences.
What are Takings?
Takings are reported any time that a payment is received in the POS. Some examples of what would be reported to 'Takings include;
- Paying for a table, phone order, bar tab etc.
- Processing a function deposit
- Making a payment to a debtor
- Selling a Gift Voucher
Takings are reported as the total payment received. Takings values do not differentiate GST, Discounts etc like sales reports do, as it is not necessary. The main purpose of a takings report is to reconcile either the cash drawer at the end of a shift/trading day or to reconcile the amount that is deposited into the actual bank account.
What can cause differences between Sales and Takings?
Below are some examples of events that will result in these differences;
Examples |
Description |
---|---|
Normal Causes |
|
Debtor Sale |
|
Debtor Payment |
|
Refund from a previous Day |
|
Applied Previous Transactions |
|
Gift Voucher Topup |
|
Gift Voucher Redeem |
|
Loyalty Points Redeem |
|
Other Common Causes (usually not best practice) |
|
Stale Accounts |
|
Items added to a Stale Account |
|
Payments made to a Stale Account |
|
Note: The guide about our Sales to Takings report is a great troubleshooting recourse