Often it is necessary to refund a payment to an OrderMate Online customer after they have placed an order on your OrderMate Online ordering platform. This is usually because the order could not be provided by your venue. This can be managed through the backend of OrderMate Online.
Refunding an Order
Step 1 - Login to your OrderMate Online Account via admin.ordermate.online
If you do have access to your Ordermate Online back end, please contact us at firstname.lastname@example.org
Step 2 - Navigate to "Change Store Earnings & Reports" and click "Orders"
Step 3 - A list of orders placed will be visible. Search for the desired order and click "Refund"
Step 4- The selected order details will be shown. Once confirmed, select the 'Submit' icon, which will finalise the refund and the customer will be refunded using the same payment method for the original order.
Step 5 - Once a refund has been processed, the 'Payment Status' of the orders will be shown as 'Refunded'.