Within WaiterMate, located at the top right hand corner of the login screen there is a face icon.
This is a feedback feature which actually reports back to the OrderMate office.
The Mood Icon should only be used in relation to an OrderMate issue/request, not because you are feeling "angry at a customer"
as we get continually notified of any changes. Please ensure that if you do not have a genuine concern/issue
this feature should not be used as our staff will contact every changed mood.
Step 1 - Using the Feedback Mood Icon
Once the original smiley face icon is pressed it will prompt you whether you would like to proceed:
Once you are past this point, it will ask you to select you mood for feedback:
Example, the "confused" mood icon is selected, it will take you to a pinpad screen to verify which user
will be logging the feedback.
Enter in your feedback/issue (e.g.) and press "Ok":
Once lodged you will get the following response:
And the icon at the top right hand corner of the WaiterMate login screen will change accordingly.
Step 2 - Changing Mood Icon Back
Once your issue has been resolved please ensure to change the mood icon back to the smiley yellow face.
Thanks for your co-operation.